After studying use patterns of employer and regional shuttles in the Marina, Glen Park, and Noe Valley (as well as in Seattle, New York City and Washington, DC), the SFCTA came up with two recommendations:
1) More formal management and recognition of shuttles. The SAR recommends theIn other words, the shuttles are valuable, need to be regulated and the City sees a potential revenue stream.
development of a “Muni Partners” program at the SFMTA and dedicated SFMTA staff to liaise with the shuttle industry, respond to public inquiries and concerns, and provide for the orderly and beneficial growth of the shuttle sector. Shuttle providers would pay a fee to sustain the program which would provide operating guidelines and facilities for safe and complementary shuttle operations with Muni and other road users.
2) Designated shuttle coordinator. The Muni Partners program would include a shuttles staff person at the SFMTA to address management needs and develop regulations, coordinate with shuttle providers and operators, and act as a point of contact for the public. This coordinator would set certification criteria, provide operating guidance, plan needed facilities, set fee structures, conduct monitoring and evaluation activities, coordinate enforcement, and manage growth of the sector. The coordinator would also receive and appropriately direct public inquiries and complaints.
Give it a read (PDF). Lots of good info.
[SFCTA: Shuttle SAR]
[SFCTA: SAR Final Report (PDF)]
[SFCTA: SAR Memo to CAC (PDF)]
[NVSF: Meeting: Upper Noe Neighbors]
[NVSF: Shuttle Buses: Useful or Menace?]